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Isabelle Roy is the Director of Operations at Windley Ely’s Ottawa Branch, bringing over 10 years of experience in the Claims Management Industry. She joined Windley Ely in 2013 after more than a decade in the Legal Field. Isabelle focuses on driving operational efficiency, implementing innovative systems, and reducing costs, while ensuring client satisfaction remains a top priority. She leads cross-functional teams, with a strong focus on continuous improvement, quality control, and aligning strategies to meet the changing demands of the market.
